{"id":783,"date":"2026-05-13T12:44:50","date_gmt":"2026-05-13T12:44:50","guid":{"rendered":"https:\/\/premiumpeptide.com.au\/?page_id=783"},"modified":"2026-05-13T12:59:36","modified_gmt":"2026-05-13T12:59:36","slug":"refund-return","status":"publish","type":"page","link":"https:\/\/premiumpeptide.com.au\/?page_id=783","title":{"rendered":"Refund & Return"},"content":{"rendered":"

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Last Updated:<\/strong> May 2026<\/p>\n

At Premium Peptide Australia<\/strong>, customer satisfaction is important to us. Due to the sensitive nature of research compounds and peptide products, all purchases are subject to the following refund and return conditions.<\/p>\n

Research Use Only Products<\/h2>\n

All products sold by Premium Peptide Australia are strictly intended for laboratory and research purposes only<\/strong>.<\/p>\n

Because our peptides are sensitive research materials, we do not accept returns or exchanges<\/strong> on opened, used, or improperly stored products.<\/p>\n

By placing an order, customers confirm they understand all products are sold for research purposes only.<\/p>\n

Eligible Refunds<\/h2>\n

Refunds may be approved only under the following circumstances:<\/p>\n

    \n
  • Wrong item received<\/li>\n
  • Damaged product during transit<\/li>\n
  • Missing items from your order<\/li>\n
  • Order not delivered after confirmed shipping investigation<\/li>\n
  • Duplicate payment or billing error<\/li>\n<\/ul>\n

    To request a refund, customers must contact us within 48 hours of delivery<\/strong>.<\/p>\n

    Non-Refundable Situations<\/h2>\n

    We do not issue refunds for:<\/p>\n

      \n
    • Change of mind<\/li>\n
    • Incorrect shipping information provided by customer<\/li>\n
    • Improper storage after delivery<\/li>\n
    • Opened or used products<\/li>\n
    • Delays caused by courier services once package is in transit<\/li>\n<\/ul>\n

      Damaged or Incorrect Orders<\/h2>\n

      If your order arrives damaged or incorrect:<\/p>\n

        \n
      1. Contact our support team within 48 hours<\/strong><\/li>\n
      2. Include:\n
          \n
        • Order number<\/li>\n
        • Clear photos of packaging and products<\/li>\n
        • Description of issue<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

          Once reviewed, we may offer:<\/p>\n

            \n
          • Replacement shipment<\/li>\n
          • Store credit<\/li>\n
          • Partial or full refund<\/li>\n<\/ul>\n

            Shipping Issues<\/h2>\n

            If tracking shows delivered but package is missing:<\/p>\n

              \n
            • Customers must first contact the courier<\/li>\n
            • Then contact our support team for investigation<\/li>\n<\/ul>\n

              We are not responsible for theft after confirmed delivery.<\/p>\n

              Order Cancellations<\/h2>\n

              Orders may only be cancelled before dispatch.<\/p>\n

              Once an order has shipped, cancellation is no longer possible.<\/p>\n

              Refund Processing Time<\/h2>\n

              Approved refunds are processed within 3\u20137 business days<\/strong> back to the original payment method.<\/p>\n

              Bank processing times may vary.<\/p>\n

              Important Notice:<\/strong>
              All products sold by Premium Peptide Australia are third-party lab tested, handled with care, and shipped across Australia for legitimate research purposes only.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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              Last Updated: May 2026 At Premium Peptide Australia, customer satisfaction is important to us. Due to the sensitive nature of research compounds and peptide products, all purchases are subject to the following refund and return conditions. Research Use Only Products All products sold by Premium Peptide Australia are strictly intended for laboratory and research purposes […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-783","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/premiumpeptide.com.au\/index.php?rest_route=\/wp\/v2\/pages\/783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/premiumpeptide.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/premiumpeptide.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/premiumpeptide.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/premiumpeptide.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=783"}],"version-history":[{"count":4,"href":"https:\/\/premiumpeptide.com.au\/index.php?rest_route=\/wp\/v2\/pages\/783\/revisions"}],"predecessor-version":[{"id":791,"href":"https:\/\/premiumpeptide.com.au\/index.php?rest_route=\/wp\/v2\/pages\/783\/revisions\/791"}],"wp:attachment":[{"href":"https:\/\/premiumpeptide.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}